Returns & Exchanges.


Web Returns and Exchanges

If you think that you've received a defective item, the wrong item, or you are disappointed with your purchase...please either call one of our stores, or email us!  We'll do our best to set things right in a jiffy.  Important...we have seen lots of toys destroyed...some dogs especially are wizards of toy destruction!  Please remember that no toy is actually indestructible. When toys come with a manufacture guarantee, you will see it noted in the toy's description.

Orders placed online can be returned to any of our stores or to our Returns Department at the address below for an exchange or refund within 30 days.  For a refund, items must be returned in new, unused condition with tags and receipt.

The Fish & Bone
Returns Department
195 Commercial Street
Portland, ME 04101

When shipping your return be sure to include a copy of the packing slip and to use a reputable shipper that provides tracking as we are not responsible for lost or damaged return shipments. Please allow 2 weeks for processing and the credit for your items to be applied to your account.

Due to our rapidly changing inventory, Fish & Bone does not recommend exchanges for online purchases. To guarantee that the items you like are in stock please contact us, or place a new order online at any time and send the returned items back to us for a refund.

Orders that are refused at the time of delivery will not have the original shipping charges refunded and may be subject to additional shipping or restocking fees. To be eligible for credit all returns must be delivered to the address above or a Fish & Bone store.