USPS, UPS, FedEx and all major shipping carriers have been overwhelmed by the volume of parcels and have been running way behind. As a result, we can only give vague expected delivery time frames that are often twice as long as what was 'normal'.
We ask customers to join us in being as understanding as we can. Carriers have been greatly impacted by loss of employees due to illness, while they are also trying to handle unprecedented volumes of packages. These are difficult times for all and your patience is so appreciated!
Just place your order through our web store and choose 'Curbside - Portland' or 'Curbside - Boston'. Or, call either store. We will contact you with your first available pickup date and time. In most cases, you can pickup same day, often as soon as within an hour. But your flexibility is greatly appreciated.
Just place your order of $50 or more, be sure you are within 5 miles of our store, and choose 'Delivery (Portland)' or 'Delivery (Boston)' for shipping method at checkout. If we've got it in stock, we'll deliver it to your home or work on the first possible delivery day (Tuesday and Wednesday in Portland, Wednesday and Thursday in Boston).
Delivery details:
We're happy to bring your order to the cargo drop off at the Casco Bay Lines terminal in Portland ME, servicing the Casco Bay islands! Be sure to let us know your requested ferry date and time, and watch for a confirmation email. We can't guarantee that all days and times are possible but we will do our best to meet your request!
Once your order ships you will receive a confirmation email with Tracking Number. Orders may arrive in multiple packages as we ship directly from our stores, and some items ship directly from the designer. See below for details, and always know we are happy to clarify details with you...just send us an email or give us a call at our Portland store!
The Fish & Bone has partnered with EasyPost to provide the most cost-effective and reliable shipping available through these carriers: US Postal Service and UPS. Most ground shipping orders are shipped through the US Postal Service. Expedited, large orders and oversized items will be shipped through UPS. Most orders ship within 1 business day after credit card approval. Please see below for more information. Orders shipped to Hawaii or Alaska may be subject to additional shipping charges. We are unable to ship to PO boxes at this time.
Frozen items & orders 15lbs and up may only be purchased for store pickup or local delivery. Sorry, but due to perishability & cost of shipping concerns we are not shipping frozen or heavy items at this time.
Two fast and affordable shipping methods for delivery within 2 to 6 business days depending on location. All orders ship from either our Boston, MA or our Portland, ME store locations. Orders shipping to the East Coast typically have 2 to 3 day shipping time. In stock items: please allow an additional 1-2 business days for packing. Backorder or pre-order items: please contact us for accurate packing and procurement estimates.
Guaranteed delivery with complete trackability from the time your order ships until it reaches your doorstep.
For time-sensitive shipments please call our Portland store at 207.773.5450.
We ship globally through United States Postal Service. Watch your inbox for details, or contact us for questions in advance.
We're sorry, but frozen items & orders 15lbs and up are not available for international shipping at this time due to perishability & cost of shipping concerns.
Oversized items may require an additional shipping surcharge. If so, a surcharge will be noted on the product page and calculated during checkout.
Certain items may ship directly from the designer and take slightly longer to arrive. If you would like expedited shipping on these items, please email us or call us directly at 207.773.5450