Curbside, Delivery & Shipping Information.

Delivery in Portland, ME on Wednesdays

Casco Bay Lines:  Delivery to Casco Bay Lines is always FREE with a minimum $50 order

All Other Local Destinations: Van Delivery within 5 miles of our Portland store is FREE with minimum $50 order.  Beginning 8/1/22, free delivery minimum order is $100.

Order online anytime!  Choose 'Delivery (Portland)' for shipping method at checkout. We'll deliver it to your home, work, or the ferry terminal on the first possible Wednesday.

Delivery details:

  • Order minimum for delivery: $50 before tax and  discounts
  • Beginning 8/1/22: Orders under $100, $5 delivery fee. Orders over $100 are FREE
  • If you haven't already signed our delivery agreement we'll contact you
  • If any items on your order are not in stock, we'll contact you with soonest delivery date

NEW!  2-Hour Boston Deliveries by Uber Cornershop

Now Boston dogs and cats can get their favorite kibbles, toys and supplies from our store not only same day but within hours!  Just place your order on our new Cornershop store and get your order to your door in just two hours!  In a 5-mile radius of our Boston store only. 

All orders are available for CURBSIDE PICKUP

Just place your order through our web store and choose 'Curbside - Portland' or 'Curbside - Boston'. Or, call either store.  We will contact you with your first available pickup date and time. In most cases, you can pickup same day, often as soon as within an hour.  But your flexibility is greatly appreciated.


Shipping Information

Once your order ships you will receive a confirmation email with Tracking Number. Orders may arrive in multiple packages as we ship directly from our stores, and some items ship directly from the designer. See below for details, and always know we are happy to clarify details with you...just send us an email or give us a call at our Portland store.

Within the United States

The Fish & Bone has partnered with EasyPost to provide the most cost-effective and reliable shipping available through these carriers: US Postal Service and UPS. Most ground shipping orders are shipped through the US Postal Service. Expedited, large orders and oversized items will be shipped through UPS. Most orders ship within 1 business day after credit card approval. Please see below for more information. Orders shipped to Hawaii or Alaska may be subject to additional shipping charges. We are unable to ship to PO boxes at this time.

Frozen and Heavy Items

Frozen items & orders 15lbs and up may only be purchased for store pickup or local delivery. Sorry, but due to perishability & cost of shipping concerns we are not shipping frozen or heavy items at this time.

Ground Shipping - USPS Priority and UPS Ground Shipping

Two fast and affordable shipping methods for delivery within 2 to 6 business days depending on location. All orders ship from either our Boston, MA or our Portland, ME store locations. Orders shipping to the East Coast typically have 2 to 3 day shipping time. In stock items: please allow an additional 1-2 business days for packing. Backorder or pre-order items: please contact us for accurate packing and procurement estimates.

UPS 2-Day, and USPS Next Day Air

Guaranteed delivery with complete trackability from the time your order ships until it reaches your doorstep.

For time-sensitive shipments please call our Portland store at 207.773.5450.

International Shipping

We ship globally through United States Postal Service. Watch your inbox for details, or contact us for questions in advance.

Frozen and Heavy Items

We're sorry, but frozen items & orders 15lbs and up are not available for international shipping at this time due to perishability & cost of shipping concerns.

Shipping Costs Oversized Items

Oversized items may require an additional shipping surcharge. If so, a surcharge will be noted on the product page and calculated during checkout.

3rd Party Shipping

Certain items may ship directly from the manufacturer and take slightly longer to arrive. If you would like expedited shipping on these items, please email us or call us directly at 207.773.5450

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